Housekeeping Supervisor

Housekeeping Supervisor:

The Housekeeping Supervisor plays a crucial role in coordinating and supervising the hotel’s housekeeping department, contributing to the hotel’s ongoing commitment to providing exceptional guest service. Click here

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Responsibilities:

Manage and offer assistance to all housekeeping staff, including house and room attendants.

Organize and oversee staff activities to ensure compliance with the hotel’s quality assurance standards, requiring regular visual inspections of guest rooms, public spaces, lounges, meeting rooms, etc.

Conduct inspections of all assigned guest rooms and provide guidance to attendants regarding any deficiencies found.

Handle recruitment, training, performance evaluations, conflict resolution, and disciplinary actions as necessary.

Ensure that staff members receive appropriate training for their roles, including safety training and adherence to standard operating procedures.

Monitor the proper use of chemicals and cleaning supplies, provide training to team members, and ensure proper labeling of hazardous materials in accordance with hotel safety protocols.

Address guest concerns and resolve any issues that arise.

Allocate attendants’ carts and signboards in the morning and afternoon shifts.

Conduct inspections of guest rooms and public spaces, including restaurants, lounges, and meeting rooms.

Provide coaching to attendants regarding any discrepancies observed in their assigned areas.

Qualification:

Minimum 1 to 2 years in a housekeeping leadership role preferred.

Proficient in hotel management systems.

Must be able to learn and retain knowledge of computer systems and software (including, but not limited to Microsoft Office, Google Suite, PMS, and Financial Data), procedures and regulatory requirements.

Most possess outstanding interpersonal communication skills (verbal and written) to effectively interface with guests and Team Members in English.

Remain professional and tolerate stress related to servicing public guests in a high pressure and fast-paced environment.

Strong leadership, prioritization, and planning skills, demonstrating the ability to handle and prioritize multiple tasks.

Traverse from area to area within the operating areas to respond to and assist Team Members.

Job Category:

Private Job

Job Location:

1001 N Delaware Ave, Philadelphia, PA 19125 USA

Job type:

Full-Time

Pay Range:

Decided in interview

Note:

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