Unhcr Jobs

Transguard Group

Operations Manager (unhcr jobs):

Unhcr Jobs With an emphasis on necessary BU & client demands, the Operations Manager of Transguard Security Services oversees and runs daily operations within their designated operations sections.

The person in question will oversee over a thousand employees. They will be in charge of making sure that valued clients receive services smoothly and in accordance with KPIs and SLAs. They will need to satisfy all company policies and procedures in addition to meeting consumer expectations. In addition to managing and assisting coordinators, site supervisors, and developing site SOPs and site assignments, lead the operations team. Assure timely contract deployment, revenue management, billing, and quality requirements. Additionally, make sure there are no commercial penalties for the company. To prevent infractions and penalties, make sure that SIRA Regulations are followed to the letter. Make sure that no internal procedures or data management—such as payroll, data dumps, Power BI reviews, attrition planning and forecasting, or yearly leave—have an adverse effect on the profitability of the contract. Click here


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For each division contract, maintain and manage the monthly budgets and P&L accounts. This involves sending out bills to clients and customers and keeping track of all expenses, such as local orders.

Together with the accounts manager’s monthly revenue forecasts and accountability for recording all billable positions revenues, an examination of the accounts have to be conducted. Answering questions from clients on billing and other business-related matters

Helping the account manager get accurate service pricing when creating business proposals for new clients and customers

Overall responsibility for contract performance, quality control, and KPI attainment as well as service delivery

In charge of regularly communicating with the client about service delivery, scope, KPIs, and agreed-upon SLAs.

Set up weekly or monthly meetings with the client, and make sure the agenda items and agreed-upon tasks are tracked, circulated, and recorded. Addressing and resolving client complaints or contractual violations with the support of DOC, SOC, and operations coordinators

Start the meeting, mobilise the new contract, and work with the account managers to define the scope, the operations plan, and the service delivery methodology.




Intermediate School, Any Graduation


3-8 years


Full Time

Category / Sector:


Job Location:

Dubai – United Arab Emirates (UAE)

Total Vacancies:




Pay Range:

Decided in interview


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To apply for this job please visit transguardgroup.com.

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