
Apple
US-Technical Specialist
As a Technical Specialist, you build solid, enduring connections with Apple by assisting brand-new owners in getting up and running and providing prompt, effective support to existing users. You respond fast to a customer’s assistance request by evaluating their circumstances. There are instances when you support clients with iPod, iPhone, and iPad devices by providing them with immediate advise or a solution based on your understanding of current Apple technology. In other situations, you direct clients to members of the support staff who assist in restarting their systems. For new clients, you even offer individualized instruction that helps them learn the fundamentals needed to begin working on photo, video, and music projects.
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Detais:
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Responsibilities:
- You have excellent time management skills and can make decisions quickly.
- You maintain composure and customer focus while troubleshooting and solving issues.
- You reassure customers when delivering product diagnoses and potential solutions.
- You’ll need to be flexible with your schedule. Your work hours will be based on business needs.
Designation:
Technical Specialist
Gender:
Male/Female
Qualifications:
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialties and skill sets
Ability to thrive on change as products evolve
Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
Demonstrate Apple’s values of inclusion and diversity in daily activities.
Job Type:
Full Time/Part Time
Category / Sector:
Private Job
Job Location:
California, Colorado, New York or Washington
Pay Range:
Your base pay will depend on your skills, qualifications, experience, and location.
Note:
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