City Seasons Hotel Dubai
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Responsibilities:
Greet and welcome guests with a friendly and professional demeanor.
Handle guest check-ins and check-outs efficiently and accurately.
Provide information about hotel facilities, services, and local attractions.
Resolve guest complaints and issues in a timely and satisfactory manner.
Answer phone calls and respond to inquiries in a polite and helpful manner.
Process payments and maintain accurate records of transactions.
Coordinate with other hotel departments to ensure guest satisfaction.
Assist guests with luggage and transportation arrangements.
Maintain cleanliness and organization of the front desk area.
Stay updated on hotel policies and procedures to provide accurate information to guests.
Designation:
Guest Service Agent Jobs
Gender:
Male/Female
Qualifications:
High school diploma or equivalent required, associate or bachelor’s degree preferred.
Minimum of 1-2 years of experience in a customer service or hospitality role.
Excellent communication skills in English, both verbal and written.
Knowledge of a second language, such as Spanish or Mandarin, is a plus.
Strong attention to detail and problem-solving skills.
Ability to handle difficult situations with patience and professionalism.
Proficiency in computer systems and software, including MS Office.
Ability to work flexible hours, including weekends and holidays.
Friendly and outgoing personality with a passion for providing exceptional guest service.
Physical ability to stand for long periods and lift heavy luggage.
Job Type:
Full Time
Job Experience
0 – 2 Years
Category / Sector:
Private Job
Job Location:
Dubai – United Arab Emirates
Total Vacancies:
1
Pay Range:
Decide in Interview
Note:
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